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The Model of Bureaucrat in Citizen’s Reflection

Model byrokrata v občianskej reflexii


Eva Bolfíková, UPJŠ Košice, Fakulta verejnej správy, Katedra sociálnych vied,

ISSN: 1335-3608


The study is aimed at the results of the person of bureaucrat s mechanism s empirical analysis and the evaluation of the bureaucrat s character from the view of the citizens as a client of the public administration. The theoretical base is connected with the approaches of M. Weber, R.K. Merton, H. Simon, M. Crozier. The research test MB – AOS was structured into two lines: 1. empirical (problematic and unproblematic), and 2. abstract – anticipative (typical bureaucrat). The results of the factor analysis allow us to consider the 9 – factor model of bureaucrat with dimensions: 1. tradition, 2. specialization, 3. informal control, 4. impersonality, 5. authority and hierarchy, 6. stabile patterns, 7. monopoly, 8. rules and procedures, 9. „office power“. The character of the interline differences was tested by MANOVA 3 x 48, in design of repeated measure. Correlation analysis allows us to show some specific attributes of the analysed phenomenon.

Bibliographic information

BOLFÍKOVÁ, E. The Model of Bureaucrat in Citizen’s Reflection. Individual and Society, 2007, Vol. 10, No. 1.

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